Wednesday, August 10, 2011

Resume for a Receptionist

This my answer to the lovely service I was rendered today. I often wonder how long I would have a job if I treated my students, their parents, or my fellow faculty members in a similar manner.

Qualifications: I am adept at becoming so bogged down with everyday tasks that I snap at anyone who dares interrupt my typing or phone answering duties for something so insignificant as checking in at the front desk. I have also mastered an effective eye roll and look of annoyance that is sure to make anyone already uncomfortable with doctors visits even less at ease.

Strengths: Going from a syrupy sweet phone conversation to a cantankerous confrontation with co-workers or patrons with the simple click of the receiver is also a skill I have obtained over the years. I can go from pleasant to bitchy in less than .03 seconds, especially if there is a skinny blond standing at my counter.

Skills: Omitting pertinent information when scheduling appointments is where most of my expertise lies.

Example of Expertise: Just this week (in one of those syrupy sweet phone conversations) I failed to mention that our office had recently changed locations. However, when the patron didn't seem to mind after going to the wrong address, I had to find another way to make her visit memorably unpleasant. I was really able to get under her skin by asking her where her paperwork was. When it was obvious that she didn't have the appropriate forms for her boys, I condescendingly listened to her excuse (...that school hadn't started yet and she was just trying to get a jump on the upcoming school year's physicals—whatever...lame). I then had to roll my chair three whole feet, open the heavy filing cabinet, pull out the one-page forms she needed, and wave them at her...but not before indicating that we keep forms on hand for irresponsible people such as herself. Then when I had rolled all the way back to my desk, she had the nerve to ask me if the BSA required a different form for physicals than the schools (yet another piece of information I could have told her on the phone but didn't). Needless to say, I gave her my signature eye roll AGAIN, scooted my chair an excruciating four whole feet to the filing system, pulled out the BSA forms, and just before handing them to her, let her know that these forms could have been printed online, unmistakeable annoyance rising in my voice. I believe that my handling of this ignorant woman will ensure that we will have less wait time and more opportunities to serve patrons who either don't have insurance or who are on state assisted care because I doubt she--the hard-working, well-dressed, dumb blond, insured-and-willing-to-pay, mother of three--will ever be back.

I look forward to hearing from you...via telephone, of course. I will even consider rolling my chair five whole feet to answer your call.

3 comments:

Emily Robinson said...

Haha! You're right- that would never cut it with our jobs!

Teri said...

Sounds like a lovely experience at the doctor's office. I agree that there is no way we (teachers) would have jobs if we acted like that. I'm sorry you had such a rotten experience.

Rena said...

Wow. Sounds like some business picked up an employee at the DMV.